What is Pollo Regio's health inspection score?

Pollo Regio has a SafeDine safety score of 62 out of 100 (Grade C). This score is calculated from official government health inspection data, factoring in violation severity, recency, and trends.

When was Pollo Regio last inspected?

Pollo Regio was last inspected on January 30, 2024. SafeDine tracks official health department inspections and updates scores automatically.

How many health violations does Pollo Regio have?

Pollo Regio has 56 total violations across 3 inspections on record. Violations are categorized by severity: high priority, intermediate, and basic.

Is Pollo Regio safe to eat at?

Pollo Regio has a safety score of 62/100, which suggests room for improvement. Review the detailed inspection history on SafeDine for more information.

What type of cuisine does Pollo Regio serve?

Pollo Regio serves American cuisine. Visit their SafeDine page for safety scores, inspection history, and more details.

Official Health Record

Pollo Regio

Name: Pollo Regio
Address: 13302 PRESTON RD, Dallas, 75240
Rating: 62

13302 PRESTON RD, Dallas

Data may be outdated — inspected 1/30/2024

▲Improving

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0Fair

American•Far North Dallas

Improving

10 inspections

Last: Jan 30, 2024

low confidence

Directions Order

Inspections

Clean Rate

5.6

Avg Violations

27 months ago

Last Inspected

Top Concerns

Most common issues from recent inspections

Cross-contamination

Raw and cooked foods not properly separated

Handwashing

Employees not properly washing hands — contamination risk

Temperature control

Food not kept at safe temperatures — risk of bacterial growth

Sanitation

Equipment or surfaces not properly cleaned/sanitized

Plumbing issues

Plumbing or waste disposal problems

Score Analysis

How the SafeDine score is calculated

Live Data Feed

Starting Score

100

Total Deductions

-38

Final Score

Impact Breakdown

High Priority

-0 pts

Direct health hazards • 10 pts each

Intermediate

-3 pts

Potential hazards • 5 pts each

Basic

-6 pts

Best practices • 2 pts each

Freshness Penalty

-25 pts

Score reduced due to stale inspection data

Inspection Timeline

+11 pts

Latest

100% weight

2nd

60% weight

3rd

30% weight

How scoring works: Every restaurant starts at 100 points. Points are deducted for violations found during inspections.

Recent inspections are weighted more heavily. High priority violations (direct health hazards) have the greatest impact.

Location

13302 PRESTON RD, Dallas, TX 75240

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Violation Timeline

Jun 2019

1 inspections

3 intermediate

5 basic

Jun

Dec 2019

1 inspections

3 intermediate

5 basic

Jun 2020

1 inspections

3 basic

Jun

Dec 2020

1 inspections

1 intermediate

2 basic

Apr 2021

1 inspections

1 intermediate

2 basic

Apr

Oct 2021

1 inspections

1 intermediate

11 basic

Mar 2022

1 inspections

1 intermediate

5 basic

Mar

Jan 2023

1 inspections

2 intermediate

3 basic

Jul 2023

1 inspections

1 intermediate

5 basic

Jul

Jan 2024

1 inspections

2 basic

Inspection History

10 records on file

9 Routine1 Follow-up

Jan 24

Routine InspectionLatestScore: 98

2 Basic

2 total

96/100inspection score

−4 pts

Basic (2)

−4 pts

DAL-1*39 Equipment in good repair and proper adjustment.−2
Repair/replace WIC outside gasket
DAL-2*42 Floors/walls/ceiling/nonfood dirty−2
Clean soot off A/C in kitchen

Base deductions−4 pts

Jul 23

Routine InspectionScore: 92

1 Med5 Basic

6 total

85/100inspection score

−15 pts

Intermediate (1)

−5 pts

DAL-1*02 Cold Hold (41øF/45øF or below)−5
Maintain food at or below 41 F.

Basic (5)

−10 pts

DAL-2*34 Outer door: solid,selfclosing,tightfitting−2
Repair gap in back door.
DAL-3*39 Equipment in good repair and proper adjustment.−2
Repair cooler.
DAL-4*42 Floors/walls/ceiling/nonfood dirty−2
Clean soot off ceiling, walls, vents, light shields.
DAL-5*43 Ventilation hood systems, adequacy−2
Provide better vent hood for coal fired stove.
DAL-6*47 Other Violations−2
Provide consumer health sign.

Base deductions−15 pts

Jan 23

Routine InspectionScore: 90

2 Med3 Basic

5 total

84/100inspection score

−16 pts

Intermediate (2)

−10 pts

DAL-2*18 Toxic items labeling-non original container−5
Must label all spray bottles with the chemicals common name
DAL-5*10 Clean Sight and Touch−5
Clean microwave and knife holder

Basic (3)

−6 pts

DAL-1*43 Ventilation,mechanical−2
excessive smoke in the kitchen- mechanical ventilation of sufficient capacity shall be provided Vent-a-hood is cleaned on the 13th of every month
DAL-3*32 Equipment & Utensils smooth easily cleanable−2
cannot use cloth under cutting boards get cutting board mats
DAL-4*39 Store equipment & utensils in a clean, dry place−2
can not store utensils (knives) between equipment- there is no way to sanitize

Base deductions−16 pts

Mar 22

Routine InspectionScore: 92

1 Med5 Basic

6 total

85/100inspection score

−15 pts

Intermediate (1)

−5 pts

DAL-1*19 Water & Plumbing in good repair- per code−5

Basic (5)

−10 pts

DAL-2*35 Eating food, chewing gum, drinking beverages, or using tobacco−2
eating not allowed in kitchen
DAL-3*45 Lockers to be used to store personal items−2
DAL-4*39 Store equipment & utensils - avoid contamination−2
Keep food trays off the floor
DAL-5*36 Containers of chemical sanitizing solutions stored off the floor and used in a manner that preve−2
DAL-6*37 Storing the food where it is not exposed to splash, dust, or other contamination−2
Scoops stored on food in make line

Base deductions−15 pts

Oct 21

Routine InspectionScore: 82

1 Med11 Basic

12 total

73/100inspection score

−27 pts

Intermediate (1)

−5 pts

DAL-1*10 Clean Sight and Touch−5
CAN OPENER OBSERVED WITH PRODUCT DEBRIS/ACCUMULATIONS

Basic (11)

−22 pts

DAL-2*21 RFSM - Not On Site−2
DAL-3*31 Handwashing lavatory - accessible−2
LARGE METAL PADDLE OBSERVED STORED INSIDE HAND SINK IN BACK PREP AREA
DAL-4*32 Equipment and Utensils Durability and Strength−2
DAL-5*33 Rinsing procedures - 3 compartment sink−2
DAL-6*34 Pest Control−2
DAL-7*35 Hair Restraints effective−2
DAL-8*36 Cloths in-use for wiping between uses stored−2
DAL-9*41 Food storage containers, identified with common name of food.−2
DAL-10*42 Floors/walls/ceiling/nonfood dirty−2
DAL-11*45 Floor& wall junctures- coved & sealed−2
DAL-12*47 Food prep/utensil wash/mop sink not for hand wash−2

Base deductions−27 pts

Apr 21

Routine InspectionScore: 95

1 Med2 Basic

3 total

91/100inspection score

−9 pts

Intermediate (1)

−5 pts

DAL-1*09 Raw ready to eat - Food protected from cross contamination by separating, storage, preparation,−5
RAW SHELL EGGS STORED ABOVE RTE SAUCES

Basic (2)

−4 pts

DAL-2*39 No equipment & utensil under contamination sources−2
REMOVE TOWEL FROM UNDER CUTTING BOARD
DAL-3*42 Dirty nonfood contact surfaces−2
WIPE UNDER SODA DISPENER

Base deductions−9 pts

Dec 20

Routine InspectionScore: 94

1 Med2 Basic

3 total

91/100inspection score

−9 pts

Intermediate (1)

−5 pts

DAL-1*10 Sanitization after Cleaning−5
Sanitizer bucket tested at 0 ppm sanitizer. COS Sanitizer at 3-compartment sink tested 0 ppm sanitizer. COS

Basic (2)

−4 pts

DAL-2*21 RFSM - Not On Site−2
RFSM Not On Site.
DAL-3*45 Lockers to be used to store personal items−2
Store all personal items in appropriate place.

Base deductions−9 pts

Jun 20

Routine InspectionScore: 94

3 Basic

3 total

94/100inspection score

−6 pts

Basic (3)

−6 pts

DAL-1*29 Food thermometers provided and accessible−2
DAL-2*22 Handlers-Certificate Not On Site−2
expired permit
DAL-3*21 RFSM - Not On Site−2
expired permit-must renew

Base deductions−6 pts

Dec 19

Routine InspectionScore: 83

3 Med5 Basic

8 total

75/100inspection score

−25 pts

Intermediate (3)

−15 pts

DAL-1*01 Cooling -- ingredients from ambient within 4 hours to 41øF−5
DAL-2*02 Cold Hold (41øF/45øF or below)−5
PICO DE GALLO 54, AVOCADO SAUCE 52
DAL-3*14 When to wash hands before donning new gloves−5

Basic (5)

−10 pts

DAL-4*21 RFSM - Not On Site−2
DAL-5*29 Food thermometers provided and accessible−2
DAL-6*31 Handwashing lavatory - used for other purpose−2
DAL-7*37 Food protected from cross contamination by storing the food in packages, covered containers, or−2
DAL-8*39 In-use utensils, between-use storage. During pauses in food preparation or dispensing, food prep−2

Base deductions−25 pts

Jun 19

Follow-up InspectionScore: 85

3 Med5 Basic

8 total

75/100inspection score

−25 pts

Intermediate (3)

−15 pts

DAL-1*19 Plumbing design, construction, and install.−5
Repair extension of faucet in 3 comp sink.
DAL-4*18 Toxic items used according to law−5
Sanitizing bucket should be at no more than 100ppm tested it at 200ppm
DAL-6*09 Food protected cross contamination arrange each type food in equipment so cross is prevented−5
Raw meat (chicken and hamburger patties) stored above produce.

Basic (5)

−10 pts

DAL-2*47 RFSM Certificate - Not Display−2
Manager stated that he submitted a month ago for new certificate, still awaiting new one.
DAL-3*31 Handwashing lavatory - used for other purpose−2
Observed cutting knife in handwash sink.
DAL-5*36 Cloths in-use for wiping food spills used for no other purpose−2
observed towel under cutting board.
DAL-7*45 Premises shall be maintained in good repair−2
Remove plastic white caps under the legs of the stove. Replace with correct equipment.
DAL-8*34 Outer door: solid,selfclosing,tightfitting−2
Make sure that the door on the dry storage is self closing.

Base deductions−25 pts

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Community Safety Reports

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Data source: Dallas DEH · Official government inspection records

Grading System

85 – 100

Excellent

70 – 84

Good

Below 70

Fair

About SafeDine Scores

Scores are calculated using official government inspection data. High Priority violations (direct health hazards) have the greatest impact, followed by Intermediate and Basic violations. Community reviews can adjust the score by up to 5 points when 3+ reviews are submitted.

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