What is Potbelly Sandwich Works Llc's health inspection score?

Potbelly Sandwich Works Llc has a SafeDine safety score of 62 out of 100 (Grade C). This score is calculated from official government health inspection data, factoring in violation severity, recency, and trends.

When was Potbelly Sandwich Works Llc last inspected?

Potbelly Sandwich Works Llc was last inspected on December 31, 2025. SafeDine tracks official health department inspections and updates scores automatically.

How many health violations does Potbelly Sandwich Works Llc have?

Potbelly Sandwich Works Llc has 15 total violations across 4 inspections on record. Violations are categorized by severity: high priority, intermediate, and basic.

Is Potbelly Sandwich Works Llc safe to eat at?

Potbelly Sandwich Works Llc has a safety score of 62/100, which suggests room for improvement. Review the detailed inspection history on SafeDine for more information.

What type of cuisine does Potbelly Sandwich Works Llc serve?

Potbelly Sandwich Works Llc serves Sandwich cuisine. Visit their SafeDine page for safety scores, inspection history, and more details.

Official Health Record

Potbelly Sandwich Works Llc

Name: Potbelly Sandwich Works Llc
Address: 277 E ONTARIO ST, Chicago, 60611
Rating: 62

277 E ONTARIO ST, Chicago

Last Inspected: 12/31/2025

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0Fair

Sandwich•Streeterville

Ranked #478 of 705 in StreetervilleBetter than 100% of sandwich restaurants

Stable

4 inspections

Last: Dec 31, 2025

high confidence

Directions Order

Inspections

Clean Rate

3.8

Avg Violations

3 months ago

Last Inspected

Top Concerns

Most common issues from recent inspections

HandwashingHigh Priority

Employees not properly washing hands — contamination risk

Plumbing issues

Plumbing or waste disposal problems

Facility conditionHigh Priority

Building maintenance or structural issues

Other violation

Regulatory compliance issue

Permit/documentationHigh Priority

Administrative or documentation issue

Score Analysis

How the SafeDine score is calculated

Live Data Feed

Starting Score

100

Total Deductions

-38

Final Score

Impact Breakdown

High Priority

-11 pts

Direct health hazards • 10 pts each

Intermediate

-0 pts

Potential hazards • 5 pts each

Basic

-3 pts

Best practices • 2 pts each

Inspection Timeline

+3 pts

Latest

100% weight

2nd

60% weight

3rd

30% weight

How scoring works: Every restaurant starts at 100 points. Points are deducted for violations found during inspections.

Recent inspections are weighted more heavily. High priority violations (direct health hazards) have the greatest impact.

Location

277 E ONTARIO ST, Chicago, IL 60611

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Violation Timeline

Apr 2023

1 inspections

2 basic

Apr

Mar 2024

1 inspections

2 high priority

1 intermediate

2 basic

Dec 2024

1 inspections

2 high priority

3 basic

Dec

Dec 2025

1 inspections

2 high priority

1 basic

Inspection History

4 records on file

4 Canvass

Dec 25

Canvass InspectionLatestPass w/ Conditions

2 High1 Basic

3 total1 risk factor

73/100inspection score

−22 pts

High Priority (2)

−20 pts

2CITY OF CHICAGO FOOD SERVICE SANITATION CERTIFICATERisk Factor−10
OBSERVED NO CERTIFIED FOOD MANAGER ON SITE THROUGHOUT INSPECTION. CERTIFIED FOOD MANAGER SHOWED UP SHORTLY AFTER INSPECTION BEGAN, HOWEVER CERTIFIED FOOD MANAGER LEFT BEFORE CONCLUSION OF INSPECTION. INSTRUCTED MANAGER TO ENSURE A CERTIFIED FOOD MANAGER IS ON SITE AT ALL TIMES. PRIORITY FOUNDATION VIOLATION 7-38-012 CITATION ISSUED.
10ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE−10
OBSERVED HAND WASHING SINK IN REAR PREP BLOCKED BY GIANT DISH. INSTRUCTED MANAGER TO ENSURE HAND WASHING SINK IS ACCESSIBLE AT ALL TIMES. EMPLOYEE REMOVED DISH. PRIORITY FOUNDATION VIOLATION 7-38-030(C) CITATION ISSUED.

Basic (1)

−2 pts

55PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN−2
OBSERVED BROKEN TILES ON WALL UNDERNEATH REAR HAND WASHING SINK. INSTRUCTED MANAGER TO REPAIR.

Base deductions−22 pts

Risk factor bonus (1× +5)−5 pts

Dec 24

Canvass InspectionPass w/ Conditions

2 High3 Basic

5 total1 risk factor

69/100inspection score

−26 pts

High Priority (2)

−20 pts

3MANAGEMENT, FOOD EMPLOYEE AND CONDITIONAL EMPLOYEE; KNOWLEDGE, RESPONSIBILITIES AND REPORTINGRisk Factor−10
OBSERVED NO WRITTEN EMPLOYEE HEALTH POLICY ON SITE. INSTRUCTED FACILITY TO ESTABLISH AN APPROPRIATE EMPLOYEE HEALTH POLICY AND MAINTAIN WITH VERIFIABLE SIGNED COPIES ON SITE FOR ALL FOOD EMPLOYEES IN ACKNOWLEDGMENT OF REPORTING AGREEMENT. PRIORITY FOUNDATION VIOLATION #7-38-010. CITATION ISSUED.
10ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE−10
OBSERVED NO PAPER TOWEL IN THE AT THE HAND-SINK IN THE REAR PREP AREA. INFORMED PERSON IN CHARGE THAT PAPER TOWELS MUST BE AVAILABLE AT HAND SINKS AT ALL TIMES. FOOD HANDLER OBTAINED PAPER TOWEL FOR HAND SINK DURING TIME OF INSPECTION PRIORITY FOUNDATION VIOLATION #7-38-030(C). CITATION ISSUED.

Basic (3)

−6 pts

55PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN−2
OBSERVED FOOD DEBRIS ON FLOORS IN WALK IN COOLER UNDER SHELVING RACKS, BEHIND AND UNDERNEATH ALL HEAVY EQUIPMENT THROUGHOUT FRONT & REAR PREP AREA. INSTRUCTED TO CLEAN AND MAINTAIN.
56ADEQUATE VENTILATION & LIGHTING; DESIGNATED AREAS USED−2
OBSERVED LIGHT SHIELD OPEN IN REAR PREP AREA, INSTRUCTED TO SECURLY CLOSED AND MAINTAIN AT ALL TIMES.
58ALLERGEN TRAINING AS REQUIRED−2
OBSERVED THE CITY OF CHICAGO FOOD CERTIFIED MANAGER WITH NO PROOF OF ALLERGEN TRAINING CERTIFICATE. INSTRUCTED ALL CITY OF CHICAGO CERTIFIED FOOD MANAGERS OBTAIN THIS CERTIFICATE.

Base deductions−26 pts

Risk factor bonus (1× +5)−5 pts

Mar 24

Canvass InspectionPass w/ Conditions

2 High1 Med2 Basic

5 total

71/100inspection score

−29 pts

High Priority (2)

−20 pts

10ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE−10
No hand soap provided for rear prep/dish washing area hand wash sink, instructed to provide. priority foundation violation 7-38-030(c)
10ADEQUATE HANDWASHING SINKS PROPERLY SUPPLIED AND ACCESSIBLE−10
No paper towels provided at rear prep/ dish washing area hand wash sink, instructed to provide. Priority foundation violation 7-38-030(c)

Intermediate (1)

−5 pts

35APPROVED THAWING METHODS USED−5
Improper thawing method, found frozen chicken placed in prep sink at room temp to thaw, instructed to manager to thaw frozen food according to health code.

Basic (2)

−4 pts

49NON-FOOD/FOOD CONTACT SURFACES CLEAN−2
Walk-in cooler walls and fan cover with dirt and dust build-up, instructed to clean and maintain.
55PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN−2
Floors not clean behind grease trap and 3-comp sink, food debris and accumulated grease noted. Instructed to clean and maintain.

Base deductions−29 pts

Apr 23

Canvass InspectionPass

2 Basic

2 total

96/100inspection score

−4 pts

Basic (2)

−4 pts

53TOILET FACILITIES: PROPERLY CONSTRUCTED, SUPPLIED, & CLEANED−2
OBSERVED DIRTY PLUMBING FIXTURES IN BOTH TOILET ROOM. INSTRUCTED TO CLEAN DNA MAINTAIN.
55PHYSICAL FACILITIES INSTALLED, MAINTAINED & CLEAN−2
OBSERVED EXCESSIVE FOOD DEBRIS ON FLOORS IN WALK IN COOLER UNDER SHELVING RACKS , BEHIND AND UNDERNEATH ALL HEAVY EQUIPMENT THROUGHOUT PREP AREA. INSTRUCTED TO CLEAN AND MAINTAIN.

Base deductions−4 pts

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Community Safety Reports

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Data source: Chicago CDPH · Official government inspection records

Grading System

85 – 100

Excellent

70 – 84

Good

Below 70

Fair

About SafeDine Scores

Scores are calculated using official government inspection data. High Priority violations (direct health hazards) have the greatest impact, followed by Intermediate and Basic violations. Community reviews can adjust the score by up to 5 points when 3+ reviews are submitted.

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